Precision manufacturing · 62 employees
Meridian Manufacturing
From two IT emergencies a week to a quarter without a single unplanned outage.
- 94%
- reduction in help desk response time
- 0
- unplanned production outages last quarter
- 12 hours
- recovery time objective, tested quarterly
The challenge
Meridian’s shop floor ran 24 hours a day on a network they couldn’t trust. Tickets averaged 18 hours to first response. Patching happened when someone remembered. Backups existed on paper.
A ransomware attempt was contained more by luck than by design. When leadership asked their MSP what would have happened if it hadn’t been caught, the honest answer was nobody knew.
What we did
We started with an honest assessment. Meridian didn’t need more tools — they needed a coherent program. Over the first 60 days we migrated their environment onto our standardized platform.
Endpoints moved to managed EDR with 24/7 response. Identity was locked down with enforced MFA and conditional access. Backups were rebuilt on an immutable platform and tested — with documented recovery times — for the first time in the company’s history.
“For the first time since I’ve been here, IT isn’t something I worry about. It just works — and when something does come up, we know it’ll be handled.”
The outcome
Six months in, production runs clean. The shop floor network hasn’t gone down unplanned in a full quarter. The team has stopped working around their technology.
Meridian isn’t thinking about IT much anymore. That’s exactly what they hired us to make possible.
Services involved
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